Purpose: Preventing Conflicts with Business Applications

To ensure your work computer remains stable and secure, our health checks scan for certain types of specialized software. This check looks for educational and exam proctoring software, which is commonly used for online courses, professional certifications, and remote testing.

While necessary for academic integrity, these programs are designed to be highly restrictive—often taking control of your screen, camera, and other applications. This can cause significant conflicts with our company’s security tools, VPN, and other business software. This check is purely to prevent technical issues, not to monitor personal activities.

How the Check Works

Our system performs a scan to identify common exam and proctoring applications, such as:

• Respondus LockDown Browser
• ProctorU or Proctorio
• Safe Exam Browser
• Software for Pearson VUE or PSI certification exams

Because these tools are designed to lock down a computer, outdated versions are a frequent source of performance problems or application conflicts. The check identifies this software and flags versions that are known to cause issues.

What Your Results Mean

The check will result in one of two outcomes. Below is a simple guide to understand your result and the recommended action.

Status	What It Means	What To Do
PASS	No Conflicting Software Found Your device does not have any of the typically problematic exam software installed, or the version you have is up-to-date.	No action is required. Your system is clear.
WARNING	Potentially Incompatible Software Detected We found exam or proctoring software on your device. This is common for employees pursuing continuing education or certifications. The warning usually means the software is out of date.	Action is recommended: 1. Update the software:Visit the official website for the software or your course provider to download the latest version. This resolves most conflicts.2. Uninstall after use: For best performance, we recommend uninstalling the proctoring software after you have completed your exam or course.

Frequently Asked Questions

Why check for educational software on a work device?

• These programs are unique in how they control a computer. They can prevent security software from running, block access to our network, and interfere with business applications like Microsoft Teams. This check is a proactive measure to prevent those technical problems.

Am I in trouble for using my work computer for a course?

• Not at all. We support professional development. This check is about ensuring system stability, not employee activity. As long as the software does not disrupt your work, its temporary presence is not an issue.

What if I need this software for an upcoming exam?

• We understand! The best thing you can do is follow the recommendation to update it to the very latest version before your exam. This will give you the best chance of having a smooth, trouble-free testing experience without technical glitches.